Stakeholder education

Implementing new communication tools or processes and then ensuring they achieve the right results is challenging. To succeed, you will need to educate stakeholders to ensure the right people have the right skills and support to deliver.

This support can take various forms and we can help you with any of them. It might involve training managers to be better communicators so they are able to effectively run a team briefing process. You may want to coach senior executives to deliver core messages so you achieve consistency in your communication. Or it might require developing self-help guidance to ensure maximum benefit is gained from online tools.

Core activities include

• Setting up and running pilots for new tools, channels and processes
• Developing and delivering training, either to end users or on a train-the-trainer basis
• Undertaking demos and walk-throughs of processes and tools
• Preparing ‘how to’ guides and supporting documentation
• Providing regular or ad-hoc support for troubleshooting and questions
• Running champions programmes to accelerate adoption

The result is an organisation equipped with the right skills and expertise to make the most of your communication channels.